Summer Season

FAQ

Activities

Does every ski school participant require a ski pass?

The rules and regulation of RTC Žičnice Kranjska Gora Ski Center state that every skier/snowboarder that is able to independently use the lifts requires a ski pass. Exceptions are ski school participants younger than 6 years of age that are unable to use the lifts by themselves, and are accompanied by an adult with a ski pass (parent, guardian or ski instructor). They may use the lifts without a ski pass but only until they can use them independently. Example: a 3 year old that can use a lift requires a ski pass.

In case of an accident is there insurance through the ski school?

The ski school does not have any specific insurance coverage in case of an accident.

Is a ski helmet mandatory?

A ski helmet is mandatory for all skiers and snowboarders aged 15 and younger, however we recommend even adults wears one.

Can I book an instructor or equipment rental online?

You can book all our winter sports programs and equipment rental by sending an email to info@intersport-bernik.com or through the reservation form you can find on our website www.intersport-bernik.com.

What is the difference between a course and individual lessons?

The main difference between a course and individual lessons is the amount of attention each participant receives. The maximum number of participants per instructor for individual lessons is 3 (this is only possible if all of them are on the same level of knowledge). This ensures the maximum level of communication, because the participant has the instructor’s undivided attention. This usually means faster learning. With a group course the number of participants per instructor can be as high as 10 (The Slovenian ski instructor association ZUTS allows max 12), and therefore the instructor’s attention is divided between all of them. The advantages of a course is learning through team work, and making new friends to share the winter fun with. There is of course difference in price, please see the pricelist.

What is the difference between the different difficulty levels in group courses, and is there a possibility to switch groups?

There are 5 different difficulty levels in the Intersport Bernik ski and snowboard school programs. The participants can switch groups mid-course if the instructor feels that they would benefit more from a different program level. Level descriptions... Switching groups means that the participant will not necessarily have the same instructor during their entire course. We do our best not to switch instructors however please keep in mind that this is not always possible due to organisation reasons.

What is the duration of an individual lesson, and a group course?

The duration of one individual lesson is 55 minutes.

Group courses last 3 hours x 50 minutes (time spent on the slopes is 2 hour and 30 minutes + extra time for discusion with parents). 

 

Each individual lesson starts on every full hour.

In case you have booked more than one lesson consecutively, they end 5 minutes before the full hour. Example: two consecutive lessons start at 11:00 and end at 12:50. You can book lessons between 9am and 4pm, the last possible booking being at 3pm.

Can I join a group course any day?

Yes, generally it possible to join a course on any day. Please keep in mind however that this might not always be possible due to organisational reasons. This is why we recommend that you book ahead in order to secure your place in a group.

My child is 5 years old and can already ski, which group level should they attend?

We organize a so called Ski Kindergarten at our ski school for children aged 4 to 6. This is a program for beginners with little to no previous skiing experience. The emphasis is on getting familiar with the ski equipment (boots, helmet, skis…) and basic elements of skiing (stopping, sliding, getting up after a fall, and basics of turning…). The program is specifically designed to help children master the basic elements of skiing that will make their further learning easier.

 

If a 5 year old already knows how to ski, we can organize an intermediate course for this age group, however we require a minimum of 4 participants. To join the children are required to already know the above stated basics as well as know how to use ski lifts independently.

Do courses get cancelled in case of bad weather?

No. Courses run as long as the ski lifts are operational, and the safety of the participants is in no way compromised.

 

Individual lessons can be cancelled or rescheduled in case of bad weather, but only if you notify the ski school at least 12 hours before the start of the lesson.

Do you offer refunds of reservation fees in case of cancellation?

Our cancellation deadline is 24 hours before the start of the lesson or hire. If a reservation fee has been paid, and the cancellation has been made according to the company's regulations, we refund the fee or reschedule the lessons. If the cancellation has been made later than that you will be charged at least for the first day of lessons.

 

In case of unforeseen circumstances such as illness, we kindly ask if you can notify the ski school as soon as possible so we can refund or make a credit note for the remaining lessons.

Do attendees receive a medal/diploma at the end of a course?

Every Friday (unless stated otherwise due to unforeseen circumstances) we organize a race for all course participants of the Intersport Bernik winter sports school. After the lessons finish (usually at 4pm) we announce the results, and give away medals and diplomas to the fastest (children as well as adults). Should a participant not finish the entire course, they still receive a diploma, however the instructor of the group needs to be informed of this beforehand.

Is there a possibility of booking a specific instructor? Do all instructors have the necessary licences/education?

We are well aware of the friendly bonds that form between the instructors and their participants. This is why we offer the possibility to request a specific instructor for individual lesson bookings. Unfortunately this is not possible for group courses due to the complexity of the organizing.

 

All Intersport Bernik instructors have the necessary education as well as confirmed licenses, yearly seminar requirements and permits issued by the ski center.

Do you offer childcare?

Childcare for children who will not be skiing is organized by the municipality of Kranjska Gora and the Kranjska Gora Tourist board. To book a place for your child please go to https://www.kranjska-gora.si.

Rental

Can I book an instructor or equipment rental online?

You can book all our winter sports programs and equipment rental by sending an email to info@intersport-bernik.com or through the reservation form you can find on our website www.intersport-bernik.com.

Do you offer refunds of reservation fees in case of cancellation?

Our cancellation deadline is 24 hours before the start of the lesson or hire. If a reservation fee has been paid, and the cancellation has been made according to the company's regulations, we refund the fee or reschedule the lessons. If the cancellation has been made later than that you will be charged at least for the first day of lessons.

 

In case of unforeseen circumstances such as illness, we kindly ask if you can notify the ski school as soon as possible so we can refund or make a credit note for the remaining lessons.

What is the smallest and largest size of ski boots you have?

The smallest ski boots in our rental offices is the European size 22, and the largest European size 53.

Do you rent ski attire?

We do rent ski clothing for adults (ski pants and ski jackets) in sizes S to XL.

Do you rent snowboard equipment?

We do have snowboard equipment for rent (freestyle only).

Is there a possibility of renting equipment in one, and returning it in the other?

We have two rental offices in two different locations in Kranjska Gora. There is a possibility of returning your rental equipment in the other location.

 

The “Center” rental office is located in the center of Kranjska Gora, across the street from the Ramada Suites hotel (in the church square). 

The “Dolenčev Rut” rental office is located on the slopes, at the bottom of the 4 man Dolenčev Rut chairlift - this rental office also has a ski service.